How can we help you? Our dedicated customer service team is available by email, phone and live chat, to provide you with the best possible shopping experience.
FIT OR PRODUCT RELATED QUESTIONSQuestions on Product Fit or what type of product to buy?
BAUER.COM ORDER INQUIRIESHave General Order inquires or want to find out the status of your order?
BAUER.COM WARRANTY CLAIMS-FOR ITEMS PURCHASED THROUGH OUR WEBSITEQuestions on warranty, for product purchased online on our bauer.com site?
MYBAUER STICK ORDER INQUIRIESGeneral questions concerning your MYBAUER stick order?
WARRANTY STICK CLAIMSGeneral questions concerning how to process a composite stick claim?
WARRANTY EQUIPMENT CLAIMSGeneral Order inquiries concerning equipment guarantee claims, which were purchased through our bauer.com site?
- Please contact our warranty team via Chat 8-5PM EST or email: firstname.lastname@example.org or call us at 833-897-9942
- . General Order inquiries concerning equipment warranty claims, which were purchased through an authorized retailer?
- If you are within the warranty parameters, see chart on the warranty page, to see if you qualify and return to your retailer, where they will be happy to assist you with your warranty claim.
Outside of warranty parameters?While exceptions are unlikely, if you have questions or concerns regarding your product, please contact:
Retailer Related QuestionsAre you a Retailer looking for assistance?
- If you are a retailer and require assistance regarding your orders or have inquiries, please contact us at 1-800-268-5828.
- For orders shipping to Alabama: seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010127834.
Hauptsitz:BAUER Hockey, LLC
100 Domain Drive
Exeter, New Hampshire 03833